My wife and I stumbled into Sound decision AV's showroom not having any idea what we wanted or what was state of the art in audio, video and automation controls. Scott patiently led us through Request audio and video drives and automated controls for all our music, video and lighting, both indoor and out. Four years later, through three phases of remodeling our home, with the expertise of Scott and his team, our home and pool area, is entirely automated with the most elegantly simple Crestron touch pad control. Now on a beautiful night, I can sit outside, have a glass of wine, and listen to Miles, Davis, Billie Holliday and John Coltrane on the Request Server, all the speakers in synch and sounding great, and CONTROLLING IT ALL ON MY iPAD! Incredible. Music, lighting, who's ringing the doorbell, Everything! When it all works this perfectly, whatever we spent on the system feels like a great vacation. Our home and outdoor area is at a whole new level thanks to Scott and his patience and amazing level of service during planning, installation and his being there for you at any time of the day to answer any questions. The most pleasant experience we've ever had with anyone doing anything in our home.